Shipping policy

At Vayik, operated by GILG LTD, we work to process and deliver every order as smoothly and efficiently as possible. Please review the information below before placing your order.

Order Processing
Orders are typically processed within 1–2 business days after payment has been successfully authorized and verified.

Processing times do not include weekends or public holidays.

Once your order has been dispatched, you will receive a shipping confirmation email with tracking information, where available.

Estimated Delivery Times
Estimated delivery times after dispatch are:

United States: approximately 3-5 days
International Orders: approximately 2–3 weeks

Delivery times are estimates and may vary depending on the destination, carrier, customs processing, local postal services, and other circumstances outside our reasonable control.

Please note that processing time is separate from shipping time.

International Shipping
Some products may be shipped from international fulfillment locations.

International shipments may be transferred to a local postal service or delivery partner after arriving in the destination country.

Customers are responsible for any applicable customs duties, import taxes, or other charges imposed by their country, unless otherwise stated during checkout.

Tracking Your Order
Where tracking is available, tracking details will be provided by email after your order has been dispatched.

Please allow some time for tracking information to become active after receiving your shipping confirmation.

Shipping Address
Customers are responsible for providing complete and accurate shipping information when placing an order.

Please check your:

Full name
Street address and house/building number
Apartment or unit number, where applicable
City and region/state
Postal or ZIP code
Country
If you notice an error in your shipping information, please contact us via our Contact Us page as soon as possible.

We cannot guarantee that an address can be changed once an order has been processed or dispatched.

Undeliverable or Returned Packages
If an order is returned because of an incorrect or incomplete address, unsuccessful delivery attempts, or another issue attributable to the recipient, please contact us.

We will review the circumstances and advise you of the available reshipment or refund options. Reasonable shipping or return costs may be deducted where permitted by applicable law.

Refused Deliveries
If you refuse a shipment without first arranging a return with us, the package may be returned to the sender.

Any reasonable original or return shipping costs incurred may be deducted from an applicable refund where permitted by law.

This does not affect your statutory consumer rights.

Marked as Delivered but Not Received
If tracking shows your order as delivered but you cannot locate it, please:

Check around your property and with other household members.
Check with neighbours or building management where appropriate.
Contact the delivery carrier for additional delivery information.
Contact us via our Contact Us page if you still cannot locate the package.
We will review the tracking and available delivery information and assist you in resolving the issue.

Customs and Delivery Delays
Occasionally, deliveries may be affected by circumstances outside our reasonable control, including:

Customs inspections or processing
Severe weather or natural events
Carrier or postal delays
Transportation disruptions
High-volume holiday periods
Transfers between international and local carriers
We will provide available tracking information and reasonable assistance if your shipment experiences an unexpected delay.

Need Help?
If you have questions about your order, shipping, or delivery, please contact us via our Contact Us page.

Vayik
Operated by GILG LTD
Company Number: 16168873
Registered Office: 71-75 Shelton Street, Covent Garden, United Kingdom, WC2H 9JQ

Thank you for shopping with Vayik